Requirements

Key Responsibilities

1. Technical Sales & Revenue Generation

·       Drive sales of water solutions to utilities, councils, irrigation schemes, and industrial users.

·       Achieve approved quarterly and annual sales targets.

·       Conduct technical and commercial needs assessments with utility engineers and management.

·       Prepare competitive quotations, proposals, and tender submissions.

·       Support pilot projects, demonstrations, and proof-of-concept deployments.

2. Business Development & Market Expansion

·       Identify and develop new market opportunities in NRW reduction, metering, treatment, and network optimisation.

·       Secure new utility, institutional, and donor-funded projects.

·       Develop long-term framework agreements with key water sector clients.

·       Support expansion into regional markets where applicable.

3. Client Engagement & Account Management

·       Act as the primary relationship manager for assigned water sector clients.

·       Conduct regular site visits, technical reviews, and performance follow-ups.

·       Ensure timely resolution of technical and commercial issues.

·       Maintain high client satisfaction and repeat business levels.

4. Marketing & Sector Positioning

·       Support marketing initiatives, sector presentations, and technical workshops.

·       Represent Hallmark at water sector conferences, utility forums, and stakeholder meetings.

·       Contribute to solution positioning for NRW, revenue assurance, and water quality improvement.

5. Supplier & Partner Coordination

·       Work with international and regional suppliers of meters, chemicals, and water technologies.

·       Support supplier negotiations, product approvals, and technical training.

·       Coordinate joint demonstrations, pilots, and client engagements.

6. Regulatory Compliance & Quality Assurance

·       Ensure solutions comply with water sector regulations, standards, and utility requirements.

·       Support documentation, certification, and quality assurance processes.

·       Ensure proper handling, storage, and application of water treatment chemicals.

7. Reporting & Performance Management

·       Maintain accurate CRM records, pipelines, and forecasts.

·       Submit timely sales, activity, and performance reports.

·       Track KPIs and implement corrective actions where performance gaps exist.

Qualifications & Experience

Academic Qualifications

·       Bachelor’s degree in Water Engineering, Civil Engineering, Environmental Engineering, Chemistry, Hydrology, or related field.

·       Postgraduate training in water management, NRW, utility management, or sales is an added advantage.

Experience

·       Minimum 5 years’ experience in the water sector, technical sales, or utility-facing roles.

·       Proven experience working with water utilities, councils, NGOs, or donor-funded projects.

·       Exposure to water metering, NRW reduction, treatment chemicals, or network infrastructure preferred.

Skills & Competencies

·       Strong technical–commercial acumen.

·       Excellent proposal writing and presentation skills.

·       Understanding of utility procurement and donor processes.

·       Strong relationship-building and negotiation skills.

·       Analytical and solution-oriented mindset.

·       Willingness to travel.

·       Valid driver’s license preferred.

Description

WATER SOLUTIONS SPECIALIST

Department: Water Solutions Division
Reports To: Commercial Manager
Location: Hallmark Limited, Malawi

Job Title

Water Solutions Specialist – Technical Sales & Business Development

Department

Water Solutions Division

Reports To

Commercial Manager

Location

Hallmark Limited, Malawi (with regional travel as required)

Job Purpose

The Water Solutions Specialist is a commercially driven technical professional responsible for sales, marketing, business development, and client service across Hallmark Limited’s water industry portfolio, including:

·       Smart and conventional water meters

·       Pipes, fittings, and network components

·       Water treatment chemicals

·       NRW (Non-Revenue Water) solutions

·       Monitoring, analytics, and utility support solutions

The role blends technical expertise with commercial execution, positioning Hallmark as a trusted partner to water utilities, municipalities, regulators, NGOs, and development partners.